Unified Calling provides different presence options to let your colleagues know if you are currently available to contact. This topic introduces the types of presence and how to configure the presence settings.
Unified Calling provides the following presence options:
Available
Away
Do Not Disturb
Lunch Break
Business Trip
Off Work- Set Temporary Presence
For each presence option, you can configure presence settings differently (Path: Me > Current Presence > Presence > ). When your presence status changes, the presence settings will change accordingly.
Presence Information
| Setting | Description |
|---|---|
| Presence Information | Add a note to the presence status. The information will be displayed in the extension details. |
Call Forwarding
Call forwarding rules help you forward incoming calls to a specific destination when you are unavailable.
| Setting | Description |
|---|---|
| Types of incoming calls | Internal Calls: Set a call forwarding rule for incoming calls from your colleagues. External Calls: Set a call forwarding rule for incoming calls from external users. |
| Forward condition | Turn on the switch of a forwarding condition, then configure destination. Always: Forward all incoming calls to the designated destination. No Answer: Only forward unanswered calls to the designated destination. When Busy: Only forward the calls that come in while you are talking on the phone to the designated destination. **** Do Not Disturb presence only supports the option Always **** |
Ring Strategy
Ring strategy allows you to decide in which order incoming calls are distributed to the endpoints where your extension is registered.
**** Do Not Disturb presence does not support this setting ****
- Extension Endpoint: The IP phone, analog phone, or softphone where your extension is registered.
- Unified Calling Mobile App
- Unified Calling Web Client (Web Client only)
| Setting | Description |
|---|---|
| Ring First | Set which endpoint(s) will ring first when a call reaches your extension. |
| Ring Secondly | Set which endpoint(s) will ring if the incoming call is not answered on the endpoints that are selected as Ring First. |
Ring Timeout
To prevent callers from waiting for a long time, you can configure ring timeout. If a call is not answered during the time period, it will be routed to the destination of No Answer.
**** Do Not Disturb presence does not support this setting ****
| Setting | Description |
|---|---|
| Ring Timeout(s) | Set the timeout period. NB. The valid range is from 5 to 300 seconds. |
Other Settings
Ring Mobile Number Simultaneously
To simultaneously ring both extension and the associated mobile number when anyone calls in your extension number, you can configure a simultaneous ring strategy.
**** Do Not Disturb presence does not support this setting ****
| Setting | Description |
|---|---|
| Ring Mobile Number Simultaneously | Turn on the switch to enable the feature. |
| Mobile | Enter your mobile phone number. |
Accept Push Notifications
By default, you can receive push notifications in the Unified Calling App anywhere and anytime, such as missed calls, new voicemail messages and so on. If you don’t want to receive notifications after work, you can disable the feature.
| Setting | Description |
|---|---|
| Accept Push Notifications | Enable or disable push notifications in the Unified Calling App. |
Agent Status Auto Switch
If you are a dynamic agent who needs to frequently log into or out of a queue, you can associate your queue status with your extension presence. Your status in a queue will automatically change along with your extension presence.
| Setting | Description |
|---|---|
| Log In | Log in to a queue. |
| Log Out | Log out of a queue. |
| Pause | Pause receiving queue calls & select a specific pause reason as needed. |
| Do Nothing | Retain current status. |
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