UNIFIED CALLING Cloud System

= Unified Communications….voice – video – messaging – productivity

BRONZE	SILVER	GOLD	PLATINUM
Phone	Phone + Video	Super User	Call Centre
from $13.66 US $19.13 CAD/line	from $15.17 US $21.24 CAD/line	from $27.31 US $38.24 CAD/line	from $32.17 US $45.04 CAD/line

Phone Features	BRONZE	SILVER	GOLD	PLATINUM
Call Forwarding	*	*	*	*
Monitor – Listen/Whisper	*	*	*	*
Call Parking	*	*	*	*
Call Pick-up	*	*	*	*
Call Transfer	*	*	*	*
Call Waiting	*	*	*	*
Call Flip/Switch	*	*	*	*
IVR	*	*	*	*
Queue	*	*	*	*
Ring Group	*	*	*	*
Paging & Intercom	*	*	*	*
Conference Rooms	*	*	*	*
CDR & Basic Reports	*	*	*	*
Dial by Name	*	*	*	*
AutoCLIP	*	*	*	*
Caller ID	*	*	*	*
CID & DID Call Routing	*	*	*	*
Direct Inward Dialing	*	*	*	*
Do Not Disturb	*	*	*	*
Direct Outward Dialing	*	*	*	*
DNIS	*	*	*	*

Business Features	BRONZE	SILVER	GOLD	PLATINUM
Call Recording	*	*	*	*
Call Allow/Block List	*	*	*	*
BLF Support	*	*	*	*
Busy Camp-on	*	*	*	*
Business Hours & Holidays	*	*	*	*
Boss-Assistant	*	*	*	*
Custom Prompts	*	*	*	*
Distinctive Ringtones	*	*	*	*
Music on Hold	*	*	*	*
MOH Playlist & Streaming	*	*	*	*
T.38 Fax $	*	*	*	*
TAPI Driver	*	*	*	*
Fax to Email	*	*	*	*
Voicemail	*	*	*	*
Group Voicemail	*	*	*	*
Voicemail to Email	*	*	*	*
LDAP Server	*	*	*	*
PIN List	*	*	*	*
Speed Dial	*	*	*	*
Emergency Number	*	*	*	*
Emergency Notifications	*	*	*	*
SIP Forking	*	*	*	*
IP Phone Concurrent Reg	*	*	*	*
CTI Desk Phone Control	*	*	*	*
Function Keys	*	*	*	*
Hotkeys	*	*	*	*

Administration Features	BRONZE	SILVER	GOLD	PLATINUM
Web Management Portal	*	*	*	*
Graphical Dashboard	*	*	*	*
Auto Provisioning	*	*	*	*
Bulk Import & Export	*	*	*	*
Extension Group & Organization	*	*	*	*
User Roles & Permissions	*	*	*	*
Operation Logs	*	*	*	*
Event Logs	*	*	*	*
Event Notifications	*	*	*	*
Backup and Restore	*	*	*	*
Troubleshooting	*	*	*	*
SMTP/Mail Server	*	*	*	*
Asterisk Manager Interface	*	*	*	*
SNMP Support	*	*	*	*
APIs $	*	*	*	*

Security Features	BRONZE	SILVER	GOLD	PLATINUM
SRTP & TLS Call Encryption	*	*	*	*
Auto & Static Defense	*	*	*	*
Global Anti-hacking IP Blocklist	*	*	*	*
Certificates	*	*	*	*
Password Policy Enforcement	*	*	*	*
Two-factor Authentication -2FA	*	*	*	*
Allowed Country IP’s & Codes	*	*	*	*
Outbound Call Restriction	*	*	*	*

Unified Communications	BRONZE	SILVER	GOLD	PLATINUM
Web & Mobile – iOS & Android	*	*	*	*
Operator Panel	*	*	*	*
Presence	*	*	*	*
Custom Presence description	*	*	*	*
Personal & Company Contacts	*	*	*	*
Audio Conferencing	*	*	*	*
Voicemail Transcription $	*	*	*	*
Call Pop-up URL	*	*	*	*
Door Phone Video Preview $	*	*	*	*

Team Chat	BRONZE	SILVER	GOLD	PLATINUM
1:1 or Group Chat w/Colleagues	*	*	*	*
File & Image Sharing	*	*	*	*
Push Notification	*	*	*	*
Syncs Across Web & Mobile	*	*	*	*

Omnichannel Messaging	BRONZE	SILVER	GOLD	PLATINUM
SMS & WhatsApp $	*	*	*	*
Central Message Inbox	*	*	*	*
Automatic Contacts Matching	*	*	*	*
Message to Queue	*	*	*	*
Chat Assignment & Transfer	*	*	*	*
Elevate Chats to Calls w/1 Click	*	*	*	*
Message Detailed Records	*	*	*	*
Trunk SMS API	*	*	*	*

Phonebooks	BRONZE	SILVER	GOLD	PLATINUM
Native Contacts Management	*	*	*	*
Permission Controls/Phonebook	*	*	*	*
CRM Contacts Synchronization $	*	*	*	*

Call Accounting	BRONZE	SILVER	GOLD	PLATINUM
Custom Rates for Outbound Calls	*	*	*	*
Report on Telecom Expenses	*	*	*	*

Voicemail Announcements	BRONZE	SILVER	GOLD	PLATINUM
Call Notification for Groups	*	*	*	*
Listen & Call Back Directly	*	*	*	*
Never Miss Urgent Message	*	*	*	*
Supports After-hour Services	*	*	*	*

Video Call Features	BRONZE	SILVER	GOLD	PLATINUM
Video Calls using Web		*	*	*
Video Calls using Mobile		*	*	*

Video Call Conferencing	BRONZE	SILVER	GOLD	PLATINUM
Email & Instant Link Invite		*	*	*
HD Audio and Video		*	*	*
Screen Sharing		*	*	*
In-meeting Team Chat		*	*	*

CRM Integration $	BRONZE	SILVER	GOLD	PLATINUM
Click to Call CRM Contacts	*	*	*	*
Incoming Call Popups	*	*	*	*
Auto Call Journal	*	*	*	*
Contacts Synchronization	*	*	*	*
Hubspot, Zoho, Salesforce	*	*	*	*
Bitrix24, Odoo, Microsoft	*	*	*	*
Pipedrive, Leadpages & MORE!!!!	*	*	*	*

Helpdesk Integration $	BRONZE	SILVER	GOLD	PLATINUM
New Ticket Auto-creation	*	*	*	*
Click to Call Helpdesk Contacts	*	*	*	*
Incoming Call Popup	*	*	*	*
Auto Call Journal	*	*	*	*
Contacts Synchronization	*	*	*	*
Zendesk, Zoho Desk, LiveAgent	*	*	*	*
Rasayel, Crisp, Freshdesk & MORE	*	*	*	*

Microsoft 365 Integration	BRONZE	SILVER	GOLD	PLATINUM
Microsoft Teams $	*	*	*	*
Outlook Integration $	*	*	*	*
Microsoft Entra / Azure Directory $	*	*	*	*
User Sync & Single Sign-on (SSO) $	*	*	*	*

Windows Active Directory	BRONZE	SILVER	GOLD	PLATINUM
User & Org Unit Synchronization $		*	*	*
Group Synchronization $		*	*	*
Auto Ext. Assignment New User $		*	*	*
Single Sign-on (SSO) $		*	*	*
Faster & Easier Administration $		*	*	*

Client SDK’s	BRONZE	SILVER	GOLD	PLATINUM
Integrate voice calling		*	*	*
– Web/Browser SDK		*	*	*
– Mobile & Pad SDKs		*	*	*
– Android, iOS		*	*	*
– Desktop SDKs:Windows,MacOS		*	*	*
Feature-rich voice experience		*	*	*
– HD calling, Call control		*	*	*
– Call recording & history		*	*	*
– Notifications & MORE!!!!		*	*	*
Programmable Code Samples & UI		*	*	*
Secure Authentication with Tokens		*	*	*
Faster Standardized development		*	*	*

API’s available	BRONZE	SILVER	GOLD	PLATINUM
PBX Configuration APIs	*	*	*	*
Call Control APIs	*	*	*	*
uaCSTA Control APIs	*	*	*	*
Event Notification APIs	*	*	*	*
Hotel PMS	*	*	*	*

Call Centre	BRONZE	SILVER	GOLD	PLATINUM
Advanced Skills-based Routing				*
Queue Callback				*
Switchboard-type Queue Panel				*
Real-time Wallboard				*
SLA Monitoring				*
Threshold Notifications				*
Helpful Reports				*

Additional Options

UNIFED CALLING – Messaging* bundles available

• FREE / Internal Chat
• $5.00 / Messaging Bundle 500 – Local Outbound/Inbound SMS/MMS
• $5.00 / Messaging Bundle 500T – Toll Free Outbound/Inbound SMS/SMS
• $5.00 / Short Code Messaging Bundle 500 – Outbound/Inbound SMS/MMS

UNIFED CALLING – Numbers** monthly

• $4.99 / Toll Free Phone Number
• $4.99 / Local Phone Number
• $1,400.00 / Short Code Number
• $25.00 / Port In – one time charge
• $25.00 / Port Out – one time charge
• $2.00 / e911
• $1.00 / CNAM
• $TBD / Call Forwarding to outside line

UNIFED CALLING – Set-up One Time*** includes up to 2 lines

• $200.00 / First 2 lines
• $50.00 / Additional cost / line or extension
• $25.00 / Vanity Number
• $1.00 / SMS Activation – one time charge

UNIFIED CALLING – Options / Features based on monthly

• $3.00 / Voicemail Transcription – speech to text (STT)
• FREE / Call Recording – revolving 500 min / PBX
  • $840.00 / Call Recording – additional 10,000 min / year
• $2.00 / SSO – single sign-on with Azure & SAML
• $18.00 / Integration / 1st user
  • $1.00 / integration / additional user
  • excludes initial set-up costs; varies upon integration

UNIFED CALLING – Brand Campaign Registration

• $6.00 / Application Fee
• $21.00 / Vetting Fee
• $2.50 / Low Volume Campaign – Monthly
• $14.00 / Standard Campaign – Monthly

Contact us today for custom packages tailored to meet your needs.