Service Overview

Unified Calling Cloud System for Microsoft Teams is an optional feature which may be added to your Unified Calling Services. This feature allows customers to place and receive calls on the Services via their Microsoft Teams application.  Customer must enable Microsoft Teams Direct Routing capability provided by Microsoft.

Customers must have an active Unified Calling subscription. Availability and use of calling minutes, international minutes and/or other telephony features are subject to the Unified Calling plan chosen by Customer.

Provision of Service

By adding this feature, Customer directs Unified Calling to deliver Voice Services to Customer, via Customer’s existing Microsoft Teams application, by connecting to Microsoft Teams servers.

Unified Calling Network

Microsoft Teams is not part of the Unified Calling Network and as a result, Microsoft Teams may not be available at times even when the Unified Calling Network is available.

Emergency Calling

Customer is solely responsible for inputting accurate registered addresses and emergency response locations for all End Points connected with Unified Calling Services, including the Microsoft Teams application.  Unified Calling shall not be liable for any failure of Microsoft Teams or any third-party service providers to route emergency calls to the correct emergency response center or to provide the response center with the customers’ emergency response location.