Hospitality

Keep your hotel operating at maximum efficiency while giving your guests a positive experience. Unified Calling offers an all-around upgrade to your hotel communications infrastructure. Supporting a mix of analog and IP networking, it has an embedded PMS integration interface, compatible with the majority of hotel phones, and offers call accounting, voicemail, room status, and more hospitality features that take your hotel communications and services to the next level.

Easier Call Reception

See guest name on reception, room service & hotel phones. Enable guest wake-up call service, voicemail management, Do-Not-Disturb room status, call accounting, and more within clicks.

Staff Mobility & Collaboration

Unified Calling’s mobile app keeps staff connected and responsive to guest requests, while on the go. Integrated voice, chat & video features assist collaboration between departments.

Increase Room Reservations

Add “click to call/chat” button to your website and see reservations increase. Unified Calling offers call centre & omnichannel messaging features like WhatsApp and SMS integration. This helps you connect with guests & build loyalty through custom greetings, multi-language IVR & more.

Reliable & Redundant

Reliable duel-server high availability setup with automatic failover to ensure your business continuity even in case of server failure or hardware crash.

Emergency Calling Peace of Mind

Keep staff & guests safe with built-in emergency calling. Allows calls to go through to emergency services & sends a notification to your staff at the same time.

Automate your following front desk and housekeeping functions with our powerful Property Management System (PMS) integrations.

  • Check in and check out of guests (via PMS)
  • Always show guest name on calls for custom greetings
  • Automate your wake-up call services scheduled on PMS
  • Sync ‘Do Not Disturb‘ status setting from PMS to room phone
  • Enable housekeeping codes to update a room’s status via phone
  • When guest moves rooms, automatically update guest name to new room
  • Get everything ready for billing & new guests with an easy checkout
  • Automatically collect room call data & add phone charges to guest bills
  • Post minibar charges in real-time by dialing a code from room phone
  • Automatically blocks external calls when a room is not occupied
  • Automatically delete the guest’s voicemails when guest checkout