Governments

Municipal – Provincial/State – Federal

Effective communications & service, plus cost savings

Enhancing Public Service Efficiency

Call Centre

Enhance public access to services and provide timely assistance with in-built call centre capabilities, including advanced call routing, IVR, queue callback, queue panel, wallboard, recording, reports, and more. Create a more effective and streamlined workflow by integrating Unified Calling with CRM and helpdesk systems.

Working from Anywhere

Unified Calling Cloud System enables government employees in the office, out in the field & on the go to make & receive secure business calls through web browsers or mobile phones. Stay current whether a colleague is available. Switch devices mid-call seamlessly without interrupting the conversation.

Unified Communications

Combine phone, meetings, messaging, contacts & more into one unified interface. This enables seamless communication & real-time collaboration between departments. Streamline the process of resolving requests with a more consolidated workflow.

Unified Calling offers specialized features designed to meet the needs of governments. We ensure seamless communication & enhance service efficiency.

Digital Transformation

  • Connect existing phones & other devices to Unified Calling.
  • Expand basic phone to organization-wide unified communications.
  • Equip staff with powerful and easy-to-use tools to call, meet & chat.
  • Save money on phone bills, long-distance calls & other related costs.

Public Services

  • Multiple call routing strategies
  • Customized IVR menus & greetings
  • Queue panel for monitoring, switching agent status & call operations
  • Automatic call recording and PCI-compliant one-touch recording
  • Reports – graphical, downloadable, & scheduled

Administration Offices

  • Inter-branch connectivity among government offices in multiple locations
  • Enhanced employee mobility for consistent in-office calling experience
  • Automatic provisioning of IP phones
  • Easy system scalability, configuration, monitoring & updates

Emergency Response

  • Switch calls & data to a remote redundant server for uninterrupted communication
  • Quickly scale up system capacity to manage a large volume of calls
  • Customize routing and IVR to give priority to emergency calls
  • Connect SMS trunks to send emergency alerts, public health & safety warnings, etc.