Last Updated: 21June2024
Unified Calling keeps customer account data on its servers for specific lengths of time, and then deletes that data periodically. This ensures optimal system performance and reliability.
If you want to download and/or back up general user and account data before it’s deleted from our servers, you have several options:
- Download data directly from the Unified Calling Cloud System (WebClient, Admin Portal or the Unified Calling app
If you have admin access and want to download and/or back up data from the Analytics Portal before that data is deleted from our servers, you may login to do so.
General data retention information
Unified Calling’s data retention policies may be affected by:
- Your organization’s Unified Calling service plan
- Restrictions or limitations from your internet service provider
- Laws in your company’s location
Note: Only company admins can request changes to a data retention plan, and they must do so by contacting Customer Support. Unified Calling analytics doesn’t support requests for changes to data retention plans.
Data retention details
This table shows how long your data remains on Unified Calling’s servers before it’s deleted, as well as any other limitations.
These policies are subject to change.
| Data type | Time on servers | Other limitations |
| Automatic call recordings | 90 days | 100,000 recordings per account |
| On-demand call recordings | 90 days | 200 recordings per voicemail box per user |
| Voicemail and received faxes | No limit | Once there’s a combined total of 200 unheard voicemails and unread received faxes, any new ones will replace existing ones, starting with the oldest. |
| Received faxes | No limit | Once there are 200 unread faxes, any new faxes will replace existing ones, starting with the oldest. |
| Sent faxes | 30 days | N/A |
| Text and multimedia messages (SMS & MMS) | No limit | 5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted |
| Call log | 12 months for most accounts; nine months for some accounts. Contact Customer Support for further information. | N/A |
| Messaging | Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days | When this setting is changed, that change resets the deletion clock. For example, if you change the policy from 30 days to 60 days on June 1, only conversations that happen on or after June 1 will be deleted once 60 days have passed. |
Analytics Portal data retention information
Different data retention policies apply to information stored in the Analytics Portal.
| Data type | Time on servers |
| Adoption and usage | 6 months |
| Company numbers | 6 months |
| Live Reports | 24 hours |
| Line of Business Analytics | 6 months |
| Performance Reports | 6 months |
| Quality of Service data | 6 months |
| Rooms and devices data | 6 months |