This topic describes how to mute or unmute notifications for a specific chat, and how to configure push notification and notification sound for all Unified Calling chats.

Mute or unmute notifications for a chat (specific setting)

1. In the Unified Calling App, go to Chat > Internal Chat.
2. Enter the desired chat, then tap  at the top-right corner.
3. In the Chat Information page, set whether to mute or unmute notifications for the chat.
   • To mute notifications, turn on the switch of Mute Notifications.
     • The chat is muted and marked with ; You can still receive messages in the muted chat, but you will NOT be notified about them by push notification. If there are new messages, the chat will be marked with a red dot instead of the number of unread messages.
   • To unmute notifications, turn off the switch of Mute Notifications.
     • You will receive push notification when there are new messages in the chat.

Configure push notification and notification sound for all chats (global setting)

You can decide whether to be notified of new chat messages when the Unified Calling App is running in the background.

1. At the top-left corner of Unified Calling, tap your account.
2. Go to Settings > New Message Alerts, change the chat notification settings as needed.
   • New Message Alerts
     • Whether to receive push notification when a new chat message reaches Unified Calling.
   • Sound
     • Whether to play a sound to notify you when a new chat message reaches Unified Calling.
       • NB. This feature is only supported for the Android version of the Unified Calling App.
   • When Unified Calling Web Client is logged in
     • Whether to receive push notification in the Unified Calling App when you are logged into Unified Calling on a computer and a new chat message reaches Unified Calling.