Service Overview

For multinational customers Unified Calling offers a software as a service in which customers provide their own local telecommunication carrier services (“Bring Your Own Carrier” or “BYOC”). BYOC allows customers to receive the cloud PBX functionality of Unified Calling Cloud System, by connecting their existing local voice carrier to the cloud PBX functionality, which includes video conferencing, team messaging, and file sharing services. All calls to and from the Public Switched Telephone Network (“PSTN”) travel over the local voice carrier’s network via a gateway purchased and owned by the Customer (the “Gateway”).

Provision of Services

Unified Calling provides the BYOC solution only in connection with Services purchased in the Home Country. Unified Calling makes available to Customer the use of Unified Calling’s Cloud System and related services so that Customer may deploy those services to support its End Users in the BYOC Locations. Unified Calling has enabled such services at Customer’s direction, including call queues, call transfer, voicemail, extension-to-extension VoIP, and other related services. Customer acknowledges that Unified Calling is not the provider of VoIP or voice services as part of the BYOC solution, and that Customer, together with its local voice carrier, is the provider of any voice, VoIP, conferencing or other related services to its users in BYOC Locations (“Local Telecommunications Service”).

Unified Calling Disclaimer

For the purpose of the provision of BYOC, customer acknowledges that Unified Calling has no liability or responsibility for the performance, security or availability of the Local Telecommunications Service or Gateway (collectively, the “Local Solution”). Customer agrees to indemnify, defend and hold harmless Unified Calling and its Affiliates against all damages, costs and attorney’s fees finally awarded against Unified Calling by a court of competent jurisdiction in connection with such third-party claims or agreed in a written agreement approved claims, fines, for Customer’s use of BYOC or the Local Solution.

Emergency Calling and Dialing Limitations

EMERGENCY CALLING MAY NOT BE AVAILABLE WITH THE BYOC SOLUTION IN ALL COUNTRIES. The Unified Calling Cloud System may be unable to connect emergency calls for custom-built solutions in countries for which Unified Calling has not yet enabled local dialing capabilities. CUSTOMER MUST MAKE AVAILABLE TO ITS USERS ALTERNATIVE ARRANGEMENTS TO PLACE EMERGENCY CALLS IN THESE LOCATIONS. Customer should work with its account representative and implementation team to identify service availability. Local dialing is not available in countries that have not been formally launched for service by Unified Calling. All BYOC users originating calls from countries not currently supported by Unified Calling Cloud System must dial the relevant country prefix to make local calls. Customer should work with its account representative and implementation team to identify service availability.