Transportation

Transportation Hubs

  • Unified Calling Cloud System connects port authorities, ship captains, terminal operators, warehouse staff & clients
  • Paging & Intercom – zone, group or everyone
  • Phone, chat, video or conference calls & video meetings for groups
  • Integrates with CRM’s, Microsoft 365, Teams, Outlook & more

Drivers

  • Unified Calling Cloud System Mobile App connects for on the go
  • Important contacts in easily accessible directory
  • 1:1 video calls for a face-to-face conversation experience
  • All missed calls, voicemails & recordings found in 1 place
Boost Customer Service

Deliver quality customer service around the clock. Unified Calling’s Cloud System comes with in-built call centre capabilities to automate call handling, provide omnichannel interaction, increase visibility for performance tracking and reporting, and ultimately increase customer satisfaction.

  • IVR and Self-service Options
  • Advanced Call Routing
  • Automatic Queue Callback
  • WhatsApp and SMS Messaging
  • PCI-compliant Recording
  • Switchboard-type Queue Panel
  • Real-time Wallboard
  • Reporting and Analytics

Fully Scalable

Accommodates changes in your workforce, relocations & business expansion via Unified Calling Cloud System.