UNIFIED CALLING Cloud System
= Unified Communications….voice – video – messaging – productivity
CAD pricing*
| BRONZE | SILVER | GOLD | PLATINUM |
| Phone | Phone + Video | Super User | Call Centre |
| from $16.88 | from $18.74 | from $33.74 | from $39.74 |
*Applicable to all plans/lines, phone & video. Pricing includes NA or Toll-Free or Fax phone number; NA unlimited calling – Canada/USA/Mexico; International calling available for additional cost; Call Waiting; Unlimited Free Auto-Attendant/IVR; Voicemail; Voicemail to Email; Call Recording; Live Chat; SMS/MMS available for additional cost; Unified Calling Web & Mobile Client including Softphone; Phone Features, Business Features, Unified Communications, Artificial Intelligence (AI), Contact Centre, Integrations, Administration & Security. Excludes Tax. Contact us for details.
PHONE Features
Auto Attendant – AutoCLIP – Call Back – Call Flip – Call Forwarding – Call Logs
Call Monitor (Listen/Whisper) – Call Parking – Call Pick Up – Call Recording
Call Routing – Call Transfer – Call Waiting – Caller ID – Call Note – CDR & Reports
Dial by Name – DID – DISA – DND – DNIS – DOD – Follow Me – IVR – Ring Group
Music on Hold – SIP Forking – SIP Trunking – SLA (shared line appearance)
User Portal – Speed Dial
BUSINESS Features
Operator Panel – Desk Phone Control (CTI) – Function Keys – Hot Desking
BLF Support – Paging – Intercom – Emergency Number & Notifications
Boss/Assistant – Time Conditions/Business Hours – Hot Standby
Disaster Recovery – Multisite Interconnect – Voice Prompt – System Prompt
LDAP – Feature Code – Remote Access Service – Unified Calling Cloud Service
API’s (PBX/Call control/uaCSTA control/Event notification/Hotel PMS & more)
SDK’s – Hotel Management Module – Busy Camp On – Distinctive Ringtones
TAPI driver – IP Phone Concurrent Registration
UNIFIED COMMUNICATIONS
Unified Calling Web Client – Unified Calling Mobile Client (Android/iOS)
Softphone (desktop/browser/chrome) – Video Conferencing – HD Video Calls
HD Audio Conference – Omni Channel Messaging – Live Chat
File & Image Sharing – SMS/MMS Text Messaging – SMS to Email
Voicemail Transcription – Voicemail to Email – Group Voicemail – Fax to Email
Contacts Management – Operator Panel – Presence – Door Phone Video Preview
ARTIFICIAL INTELLIGENCE / AI
AI Receptionist – AI Agent – AI Sentimental Analysis – AI Insights – Speech to Text
Text to Speech – Translation – AI Chat Bot – IVR (Interactive Voice Response)
Auto Attendant
CONTACT CENTRE
Inbound Call Centre – Outbound Call Centre – Omnichannel Messaging – Live Chat
Auto Dialer – ACD – Skills Based Routing – Self Service IVR – Call Queue
Queue Panel – Priority Queue – Message Queue – Coaching & Monitoring
Call Recording – Wallboard – SLA (Service Level Agreement) – CRM Integration
Queue Callback – Call Centre Reports
INTEGRATIONS
Microsoft Teams – What’s App – Facebook Messenger – SMS – Call2Teams
Microsoft Outlook – Microsoft Dynamics 365 – Microsoft Active Directory
Microsoft Entra ID (Azure ID) – Google Workspace – Microsoft SQL Integration
LDAP Contact Sync – Zoho CRM – HubSpot – Salesforce CRM – Odoo – Zoho Desk
Zendesk – Bitrix24 – LiveAgent – Rasayel – Crisp – Freshdesk & MORE
Google Cloud Storage – Amazon S3 – FTP/SFTP – Oracle Hospitality Opera PMS
Micros Fidelio PMS – char PMSLink – EasyLynq for Hotel PMS – JDS for Hotel PMS – Man3000 TMS – Tiger TMS – Varibill
ADMINISTRATION
Administration Portal – Dashboard – Auto Provisioning – Bulk Import/Export
User Permission – Event Logs & Notifications – CDR – Call Reports – Remote Management – AMI – SMTP Server – SNMP Support – PIN List – Document Centre
Remote Archiving – Trunk Sharing – Extension Group & Organization
Backup/Restore – Troubleshooting – Call Accounting
SECURITY
TLS encryption/SRTP – Single Sign On – 2FA (two factor authentication)
Password Policy Enforcement – SBC (session border controller) – Firewall
Auto/Static IP Defence – IP Blocklist – Number Allow/Block list
Additional Options
UNIFED CALLING – Messaging* bundles available & dependent upon country & mobile carrier pass through fees
- FREE / Internal Chat
- Contact us – Local Outbound/Inbound SMS/MMS
- Contact us – Toll Free Outbound/Inbound SMS/SMS
- Contact us – Short Code Messaging Bundle – Outbound/Inbound SMS/MMS
UNIFED CALLING – Numbers** monthly
- $4.99 / Toll Free Phone Number
- $4.99 / Local Phone Number
- $1,400.00 / Short Code Number
- $25.00 / Port In – one time charge
- $25.00 / Port Out – one time charge
- $1.00 / e911 Government & Admin Fee
- $1.00 / CNAM
- $TBD / Call Forwarding to outside line
UNIFED CALLING – Set-up One Time*** includes up to 2 lines
- $200.00 / First 2 lines
- $50.00 / Additional cost / line or extension
- $25.00 / Vanity Number
- $1.00 / SMS Activation – one time charge
UNIFIED CALLING – Options / Features based on monthly
- $3.00 / Voicemail Transcription – speech to text (STT)
- FREE / Call Recording – revolving 500 min / PBX
- $840.00 / Call Recording – additional 10,000 min / year
- $2.00 / SSO – single sign-on with Azure & SAML
- $18.00 / Integration / 1st user
- $1.00 / integration / additional user
- excludes initial set-up costs; varies upon integration
UNIFED CALLING – Brand Campaign Registration
- $6.00 / Application Fee
- $21.00 / Vetting Fee
- $2.50 / Low Volume Campaign – Monthly
- $14.00 / Standard Campaign – Monthly
Contact us today for custom packages tailored to meet your needs.